Our commercial policy 1.Aldo Castagna offers for sale, on Aldo Castagna, the products and carries out its e-commerce activity exclusively towards its end users who are "consumers". 2.When we speak of "consumer" we refer to any natural person who acts on Aldo Castagna for purposes not related to his own commercial, entrepreneurial or professional activity, possibly carried out. If you are not a "consumer", please refrain from concluding commercial transactions on Aldo Castagna 3.In consideration of its commercial policy, Aldo Castagna reserves the right not to process orders from subjects other than the "consumer" or in any case to orders that do not comply with its commercial policy. 4.These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on Aldo Castagna among Aldo Castagna users. 5.The General Conditions of Sale, on the other hand, do not regulate the supply of services or the sale of products by parties other than Aldo Castagna who are present on Aldo Castagna through links, banners or other hypertext links. 6.Aldo Castagna reserves the right to cancel and / or cancel any order and for any reason (unavailability, failure to take over, defective items). Obviously, the cancellation is followed by the relative reimbursement of the entire amount spent; refund that will be made only with IBAN.
Guarantees and indication of product prices 1.On Aldo Castagna only top quality products are offered for sale. These products are purchased directly from carefully selected retailers for their rigorous quality controls. Aldo Castagna srl manufactures and markets the products. 2.Aldo Castagna does not sell used, irregular or inferior quality products to the corresponding standards offered on the market. 3.The essential characteristics of the products are presented on Aldo Castagna within each product sheet. The images and colors of the products offered for sale on Aldo Castagna may however not correspond to the real ones due to the Internet browser and monitor used. 4.Product prices may be subject to updates. Make sure of the final sale price before submitting the related order form. The increase or decrease in the sale price is our unquestionable choice and can also take place a few seconds after the closing of the order by you. 5.Aldo Castagna, in case of exercising your right of withdrawal, has the right not to accept the return of products that do not have the relative tags or warranty seal, of products that have been altered in their essential and qualitative characteristics or that have been damaged. 6.Since this is a catalog comparable by law to mail order sales, Aldo Castagna reserves the right to cancel orders and / or purchase procedures in the event of an error in the publication of prices or items for sale. In this case, the customer will obviously be reimbursed for any expenses incurred.
SHIPMENTS Shipping is free throughout Italy Aldo Castagna ships in Italy and all over the world only through the DHL or GLS express courier service. All the goods sent by Aldo Castagna are carefully packed. Together with the goods shipped, Aldo Castagna will insert the invoice in the package (or where requested by e-mail) indicating in detail the prices of the items purchased. FREE INSURANCE Aldo Castagna is covered in all shipments by free insurance against theft and / or accidental damage. The insurance remains valid until the time of delivery of the goods. PROCESSING ORDERS All orders duly completed and paid will be processed within two working days: all shipments depart from Aldo Castagna, only on working days, from Monday to Friday, from 9.00 to 17.30. Orders placed on Saturday and Sunday will be handled the following Tuesday. FOLLOW YOUR SHIPMENT ONLINE Aldo Castagna offers its customers a traceable shipping service at any time, thanks to the service made available by DHL or GLS. The Customer will receive an e-mail confirming the shipment of the goods with the code (tracking number) provided by DHL which will allow him to check the progress of his shipment at any time. Alternatively, you can always check the delivery status in real time in the "My Account" section of the site.
DELIVERY TIME Delivery times are conditioned by the destination areas of the products. ITALY (DDP): shipping is approximately expected within 5/10 days from the order, depending on availability TERMS OF DELIVERY Once the goods have been delivered, it is up to the Customer to carefully inspect the package before signing the delivery document. If the package is tampered with or not intact, the Customer can sign the delivery document with reserve or refuse the delivery. Any anomalies must be promptly reported to the local DHL or GLS Office and to Aldo Castagna, by sending an e-mail to our customer service. If the Customer refuses to deliver the goods, any shipping costs necessary for returning the package to Aldo Castagna will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to Aldo Castagna at the expense of the Customer. In this case it will be Aldo Castagna's responsibility to deduct this amount from any refund due to the Customer.