Terms of service
TERMS AND CONDITIONS
Foreword The company ALDO CASTAGNA Srl, VAT number 04004421212 (hereinafter Aldo Castagna), - is the owner of the Aldo Castagna brand, which markets and distributes in Italy and Europe through its sales points and the website www.aldocastagna.com ( hereinafter "Site"), of which it is the owner.
These general conditions of sale (hereinafter General Conditions), govern the purchase of Aldo Castagna products (hereinafter Products), carried out remotely electronically through the Site. These purchases are reserved for users of the Site who intend to use the services. of sale of the Products (hereinafter Customers).
The Customer is required to inform himself and to read these General Conditions before completing the purchase on the Site. Such information, in fact, is to be understood as read, understood and fully accepted by the Customer at the time of placing a purchase order. .
The Customer must therefore comply with these General Conditions and consider Aldo Castagna exempt from any conditions other than those in force not previously agreed in writing.
The Products available on the Site for online purchase are footwear and accessories.
All Products are subject to availability at the time. Aldo Castagna reserves the right to vary the limits on the quantity and / or type of goods that can be purchased on the Site at any time.
The Customer will be promptly informed if his order is found to be unexecutable due to the unavailability of the ordered product.
On the Site, the prices of the Products are expressed in € (Euro). Delivery costs are excluded, unless otherwise expressly indicated.
Aldo Castagna constantly checks that all the prices indicated on the Site are correct, without however guaranteeing the absence of errors. In the event that an error is found in the price of a product, Aldo Castagna will give the Customer the opportunity to reconfirm the purchase of the Products at the correct price or to cancel it.
Aldo Castagna reserves the right to create special conditions of sale or promotions on the Products on its site. The conditions applied to the promotions will be governed from time to time by Aldo Castagna through specific communications to its Customers. Although not otherwise regulated, these General Conditions will be considered applicable.
To complete a purchase on the Site, you must be registered. The procedure for registering on the Site requires the completion of an electronic form, the fields of which must be filled in with the Customer's personal data and his e-mail address. These data will be processed in accordance with the current legislation for the protection of privacy. Following registration, the Customer will have a personal account to which he can access through a strictly confidential username and password. It will be the Customer's responsibility not to disclose his password to third parties for any reason.
The Customer will be held responsible for any irregular actions and behaviors in contrast with the regulations in force or with these General Conditions, committed by anyone who uses the personal account on his behalf. The Customer is required to promptly report to Aldo Castagna any theft, loss or loss of the password, as well as any incorrect use by third parties of the account or its password of which it has become aware.
CONFIRMATION OF PURCHASE
By confirming the order, the Customer sends Aldo Castagna a purchase proposal, acknowledges and declares to have read all the information provided to him during the procedure performed and to fully accept the General Conditions.
The purchase is considered concluded when the Customer obtains the authorization to debit from the company issuing the credit card used for payment or the confirmation email, if he has chosen different payment methods (eg COD, Bank transfer banking). The order sent by the Customer will be binding for Aldo Castagna only if the entire purchase procedure has been completed regularly and correctly, without any error being highlighted by the Site. Aldo Castagna is not liable for malfunctions depending on the network operator. data transmission. Aldo Castagna will send the Customer, by e-mail, a confirmation of receipt of the purchase order sent by the Customer, containing the essential characteristics of the Products purchased, the date and time of placing the order, the address by Aldo Castagna, the detailed indication of the price, the payment method chosen by the Customer, the delivery costs. The Customer must immediately check the content of the communication and immediately report any errors or omissions to Aldo Castagna.
TERMS OF PAYMENT
The Customer may pay the price of the Products and related expenses by credit card or bank transfer.
Aldo Castagna never gets to know the details of the credit card and other financial information, and is therefore unable to file or keep them in any way.
The transaction will be charged to the Customer only after verification by the card issuer.
SHIPPING AND TAXES
In Italy, shipments are free for non-promotional items. The sale or shipment to countries other than ITALY is not carried out.
SHIPPING AND DELIVERY
For the delivery of purchases, the Customer can choose his residence, his domicile, the address of the place of work, or the private address of a natural person of his choice; for security reasons, no shipments will be made to post office boxes. In this regard, only the information relating to the address, entered at the time of the order, is valid.
For each order placed on the Site, Aldo Castagna will issue an invoice for the goods shipped, indicating the value of the individual items, pursuant to the D.P.R. 445/2000 and of the D.L. 52/2004. The invoice is attached to the package. For the issuance of the invoice, the information provided by the Customer at the time of the order is authentic. No change in the invoice will be possible after the issuance of the same. For items on sale, the invoice shows the discounted amounts.
As a rule, delivery costs are charged to the customer and are clearly highlighted in the order form, unless otherwise expressly indicated.
Shipments to Italy, San Marino and Vatican City are free and are made by express courier GLS or DHL
Orders will be shipped and delivered from Monday to Friday excluding holidays and national holidays. Orders placed over the weekend will be processed starting the next business day.
The products will be shipped within a maximum period of 10 (ten) working days starting from the day following that on which the Customer sent the order to Aldo Castagna. Estimated delivery times for Italy and Europe vary from 1 to 5 working days; Aldo Castagna is not responsible for unforeseeable delays or due to force majeure.
For the delivery of the goods, the presence of the Customer or his representative at the address of the recipient indicated in the order is required. Upon arrival of the goods, the customer is requested to carefully inspect the package before signing as proof of delivery of the shipment
If for any reason the package appears tampered with, the Customer is asked to sign the receipt with reservation, or to refuse delivery. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, the customer is requested to contact the courier immediately and notify ALDO CASTAGNA at firstname.lastname@example.org
If the package is not delivered for reasons dependent on the Customer (wrong address, recipient always absent, incorrect telephone number, etc.), or if the customer refuses the delivery, the shipping costs and any customs duties will be deducted from the refund. due to the customer.
If Aldo Castagna is unable to deliver the ordered goods following the unavailability, even temporary, of the products, it will promptly notify the Customer, and in any case no later than 10 (ten) days, by e-mail. The amount already paid by the Customer will be reimbursed in the same way as when the payment was received.
RETURNS, CANCELLATION OF ORDERS AND RIGHT OF WITHDRAWAL
Aldo Castagna intends to guarantee complete customer satisfaction.
If for any reason the Customer is not satisfied with his purchase, the unworn, unused and undamaged items, as well as accompanied by the relative invoice, can be returned for size change, or refund via IBAN within 10 DAYS from the date of receipt of the goods. .
To request a return authorization, the Customer must strictly send a request to email@example.com
The code of the item to be returned and the desired compensation must be specified in the e-mail: size change or refund. Once the return request has been received, ALDO CASTAGNA will send the Customer a written confirmation, with detailed instructions. In the event that the chosen method is the discount coupon, it must be used no later than 30 days from receipt of the same.
Aldo Castagna reserves the right to refuse the return of those products that do not comply with the above requirements.
Products purchased online cannot be refunded or returned to physical stores.
The delivery costs for returning the products are charged to the customer, unless otherwise indicated; any cost incurred by the Customer for the return will not be refundable; the costs incurred by Aldo Castagna for any customs clearance of the returned goods will be reversed from the refund amount.
Aldo Castagna will not be responsible for reimbursement or compensation for those returned products that have been lost, stolen or damaged.
If the Customer wishes to modify or cancel the confirmed order, he must send an e-mail to firstname.lastname@example.org, within 24 hours from when it was made.
ERRORS AND INACCURACIES
Aldo Castagna aims to provide constantly updated information on the Site.
However, it is not possible to guarantee that the Site is completely free of any errors. The Site may contain typing errors, inaccuracies or omissions, some of which may refer to the price, availability of the Product and its information sheet.
Aldo Castagna reserves the right to correct errors, inaccuracies or omissions even after an order has been sent and also reserves the right to change or update information at any time without prior notice.
GUARANTEE OF AUTHENTICITY
Aldo Castagna guarantees the authenticity of all Products purchased on the Site. Aldo Castagna branded products are made with the best materials and are handcrafted. All Products are made in Italy.
Aldo Castagna is not responsible, if the color of the products displayed on the site are different from the original ones, due to a particular configuration of the computer used by the Customer or a malfunction.
It is possible that the Aldo Castagna style office decides to make changes to the models during production or even decide not to produce them. In such cases, Aldo Castagna will contact the customer to obtain express approval of the changes and proceed with the shipment or cancel the order and provide a refund.
All intellectual property rights such as trademarks, service marks, shape marks, images, characters, designs, music, videos, software, codes and format scripts are the exclusive property of Aldo Castagna. The material contained in the site is protected by copyright. No page or content of this Site may be reproduced, even partially, without prior and express written authorization.
MODIFICATION OF THE GENERAL CONDITIONS
These General Conditions are governed by Italian law.
Aldo Castagna reserves the right to modify these General Sales Conditions at any time. Any changes, modifications, cancellations or additions will take effect immediately after their publication on the Site.
In the event that disputes arise concerning the interpretation and execution of these general conditions of sale between Aldo Castagna and the Customer, such disputes are referred to the exclusive jurisdiction of the Court of.
For further information and assistance on the Site or on how to purchase online, please contact us at the following e-mail address: email@example.com